Guidelines for Creating Student Services Online

Integrating technology into the delivery of any service is not a simple process for any complex organization. The resulting services, however, can support students more effectively and efficiently in their quest to be successful learners. The results make all this well worth the effort.

These guidelines are intended to provide some general direction for those institutions interested in putting their student services online. How they are used on each campus will vary with the campus culture and its intention to put all or some services online.

Start with the overview to put the guidelines in perspective. Explore the other links for specialized information. Review the case studies by the project evaluator to learn about institutional change at the partner institutions. Click the Guidelines Print Version button for .pdf and Word files.

The guidelines were written in March 2003 by Pat Shea and Sue Armitage. Burnie Blakeley served as editor and graphic designer.