Beyond the Administrative Core: Creating Web-Based Student Services for Online Learners

link to Home About the Project link to Project Partners link to Resources link to Guidelines link to Webcast Series link to Consulting

Project Partners

link to Kansas State University

link to Kapi'olani Community College link to Regis University link to SCT link to WCET

Kansas State University

Project Leader

Mel Chastain Mel Chastain
Director
Kansas Regents Educational Communications Center
Interim Associate Vice Provost for Information Technology
Chastain@ksu.edu

Project Specifics

Vision for Project That every learner with whom it becomes engaged in an educational experience be afforded the same access to and assistance with counseling and advising services, regardless of circumstances created by place or condition.
Selected Student Service Academic Advising
Members of Vision Team
  • Dan Bernardo, Professor, Agricultural Economics Department
  • Pat Bosco, Associate Vice President and Dean of Student Affairs
  • Rob Caffee, Associate Director of Information Systems, DCE
  • Mel Chastain, Director, Educational Communications Center
  • Don Foster, University Registrar
  • David Hillier, Data & Information Administrator, VPAST Office
  • Tom Shellhardt, Associate Vice-President, Administration & Finance
  • Paula Seematter, Office Manager, Educational Communications Center
  • John Streeter, Director, Office of Information Systems
  • Beth Unger, Vice-Provost for Academic Services Technology
Path
  • Concentration on academic advising
  • Selection of campus “team”
  • Developing a decision-making vehicle
  • Verifying process and technical validity
  • Building and implementing the solution
  • Sharing with colleagues
Scenarios This diagram displays the process of KSU's online academic advising. Each numbered block is a hyperlink to a table explaining that specific scenario's goal, pre-conditions, actions or steps of the actor/student and the unspecified system, and post-conditions.

For more information on scenarios, see Collaboration.

Collaborative Workspace Website where the partners reviewed and commented on each other's scenarios
Student Service
Profile
Academic advising at KSU
Lessons Learned
  • All academic advising is NOT the same
  • Differences based on:
    • Discipline
    • Departmental/College Culture
    • Advisor Type (full-time advisor or part-time)
  • In the final analysis, however, there is (at least) one universal truth: 
    • There is no real difference between academic advising for the resident student or the distant learner 
    • That’s because, increasingly, there is no real difference between the resident student and the distant learner
  • Respect the differences, but concentrate on the similarities 
  • Attack the “data base fiefdoms” 
  • Use pictures to describe processes 
  • Select a small group of diverse but respected advisors 
  • Do the work, then let them correct it
Project Demo http://www.dce.ksu.edu/advise/advisedemo.ram
Glossary Advice, academic  Advice from an adviser related to any aspect of a student’s academic life (for example, change of course of study) 

Advice, course  Advice from an adviser related to any aspect of a student’s choice of courses to take (for example, history or sociology as an elective in an engineering program of study)

Advice, career  Advice from an adviser related to any aspect of a student’s ultimate career (for example, immediate profession or graduate school)  
Glossary continued



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