Beyond the Administrative Core: Creating Web-Based Student Services for Online Learners

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Project Partners

link to Kansas State University

link to Kapi'olani Community College link to Regis University link to SCT link to WCET

Overview

The project partners come from five different types of entities: 

  • a two-year community college – Kapi'olani Community College

  • a large, land grant, four-year state university – Kansas State University

  • a four-year private university – Regis University

  • a corporate software developer – SCT

  • a non-profit agency as project leader and fiscal agent – WCET

Early on in the partnership, it became clear that all the partners have a strong commitment to developing Web-based student services, and that there are striking differences in institutional structures and cultures, the state of current student service offerings, and the types of populations served. Although this will has made collaboration among the partners more challenging, it also ensures that the resulting services will be relevant to a broader spectrum of institutions.

Kansas State University (KSU) in Manhattan, Kansas, is a 4-year research university serving over 20,000 students each year. Of these students, approximately 1,000 students registered for distance education courses for the spring 2000 term suggesting that approximately five percent of the total student body participates in distance education opportunities at KSU. Forty-three percent of students participate in both campus-based courses and distance courses at KSU, and 33 percent of students enrolled in distance education programs are degree seeking. KSU, through its Division of Continuing Education, currently delivers distance courses to students in 42 states and six countries.

Kapi'olani Community College (KCC) in Honolulu, Hawaii, is a community college serving over 7,000 students each year. Approximately 1.5 percent of the total student body participates in distance education opportunities. Almost 70 percent of the students enrolled in distance education courses also are enrolled in campus-based courses. The remaining 30 percent of students are located on neighboring islands, other campuses on Oahu, or are out-of-state. Distance enrollments are primarily concentrated in health programs such as medical assisting and emergency medical services. Student services developed in this project will target these health program students.

Regis University's School for Professional Studies (Regis) is a graduate and professional school within a private university in Denver, Colorado, serving over 10,000 students each year. Approximately 30 percent of its students take both distance courses and campus-based courses. The undergraduate program has numerous local students who interchange online courses with campus-based courses for the sake of convenience. Approximately 60 percent of the total student group, both undergraduate and graduate, are from out of state. All students enrolled in distance programs at Regis are degree-seeking students.

SCT, the corporate partner, was founded in 1968 and is the largest company in the academic administration software arena. Its Banner 2000 product, a campus information system, provides the following information and capabilities: admissions, course catalog, course schedule and descriptions, grades, student address and email verification, registration, account balance, transcripts, and financial aid history, award status, and loan disbursement amounts. With the addition of Campus Pipeline to its offerings, SCT has expanded into Web functionality for administrative student services. SCT holds 48% of the market share of schools larger than 2,000 students and has over 1,200 universities and colleges as clients.

WCET  the Western Cooperative for Educational Telecommunications, is an association of colleges and universities, non profit organizations and government agencies, and corporations whose mission is to advance the effective use of technology in higher education.  In partnership with its members, WCET undertakes projects like Beyond the Administrative Core which are beyond the scope of a single institution to help expand knowledge in the field about e-learning’s best practices and future directions. WCET was founded by the Western Interstate Commission for Higher Education (WICHE) in 1989.

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