Resources

Library Services

Reference

Models

• Ask a Librarian, North Carolina State University
  http://www.lib.ncsu.edu/distance/aska.html
  This is the library reference site for students, faculty, staff, and other affiliates of NC State University.

• Ask Us Virtual Reference Service, University of Michigan
  http://www.lib.umich.edu/askus/
  Ask Us provides reference services via e-mail by University of Michigan University Library staff.

• Need Help?, University of California, Los Angeles http://help.library.ucla.edu/index.cfm?linktype=text&category=main
  This site offers various ways to ask librarians for help at UCLA.

Related Software and Products

• Human Click
  http://www.humanclick.com
  Human Click helps organizations to better serve their Web clients.

• ICQ
  http://web.icq.com/
  As the name implies, ICQ or "I Seek You" is simply a clever way of getting in touch with people.

• LiveAssistance
  http://www.liveassistance.com/
  LiveAssistance is an eCRM solution that provides real-time customer interaction solution for organizations doing business on the Internet.

• LivePerson
  http://www.liveperson.com
  LivePerson offers Web sites a timely and cost-effective means of providing customers with a number of options to communicate with them online.

• Virtual Reference Toolkit, LSSI
  http://www.lssi.com/virtual/
  The Virtual Reference Toolkit is a suite of products and services specifically designed to make Web reference service easy, quick and cost-effective for libraries.
  

Resources

• Digital Reference Services Bibliography by Bernie Sloan
  http://www.lis.uiuc.edu/~b-sloan/digiref.html
  The more than 400 items listed in this bibliography relate to the topic of online or virtual or digital reference services, i.e., the provision of reference services, involving collaboration between library user and librarian, in a computer-based medium.

• ELITE Project, University of Leicester Electronic Library
  http://www.le.ac.uk/li/distance/eliteproject/elib/
  The University Library is a well-stocked resource offering a wide range of services in support of the teaching and the research activities of the University of Leicester.

• Email Reference Sites and Forms by Bernie Sloan
  http://www.lis.uiuc.edu/~b-sloan/e-mail.html
  The purpose of this list is to provide examples of e-mail reference sites for those researching the topic, as well as those looking for examples on which to base their own library's e-mail reference site design.