"Providing Student Services to Distance
Learners"
Student
Financial Aid as an Online Service
with Marianne Phelps
and Norm Finlinson |
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June 24, 2002 / Archived
webcast / Transcript
Student financial aid is one of the core student services.
U.S. Department of Education Web-based applications now allow
most, if all of the transactions, from applying for aid to
loan consolidation, between the Department of Education and
students to be carried out online.
However, there are only a few institutions that have developed
a robust online financial aid service. We'll explore some
of the perceived obstacles, including institutional culture
and complex federal student aid requirements. We'll look at
the components of a good online student aid service, visit
BYU's highly successful on line student service, and review
what the Department of Education has been doing that will
help institutions provide online student aid services.
Marianne Phelps served in a number of capacities within the
Office of Postsecondary Education of the US Department of
Education during the Clinton administration, including Chief
of Staff to the Assistant Secretary. One of her assignments
was to bring up the Distance Education Demonstration Program,
which is how she came to work with Norm Finlinson. Her interest
in student services stems from a stint she served as a Dean
of Students early in her career. Dr. Phelps earned her Ph.D.
in American Civilization from The George Washington University.
Norm Finlinson is Director of Financial Aid at Brigham Young
University where he coordinates complex physical and financial
planning efforts. He has served as a consultant to the U.S.
Department of Education and is a member of the NASFAA National
Reauthorization task force. He is a past president of the
Utah Association of Student Financial Aid Administrators.
Dr. Finlinson earned his Ph.D. in Educational Administration
from Brigham Young University.
Marianne
and Norm referred to these URLs:
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